When you place an order with Caloandco, we need to process it first. The processing typically takes 7–10 business days (excluding weekends and holidays). If for any reason the processing time exceeds this, we'll send you an update via email. After processing, shipping within the United States typically takes 10-14 business days. Total delivery time approximately 17-24 working days from order date. For more details on the expected shipping time, please contact us if you have any questions about our shipping policy.

The total receiving time includes both processing and shipping. For processing, it usually takes 7–10 business days to prepare your items (excluding weekends and holidays).
To track your order, log into your account, go to "My Orders," and click the "Track Order Details" button. You can also check the Shipping Info page for more detailed timelines.

Yes, you can request changes to your order within 6 hours of placing it. You can modify the size or color of an item, remove an item, or update your shipping address.

To request any changes, please contact our customer support team by email at support@caloandco.com (or via Live Chat if available) with your order number and the details you wish to change.

After 6 hours, your order may already be in processing or shipped and we are unable to modify it. In that case, you can follow our Return & Refund Policy after the order is delivered.

After placing your order, we may need 7–10 business days to prepare it, which is our processing time to ensure everything is accurate. Please note that this processing time does not include the shipping time.
You will receive an email notification after your order is shipped or if there are any delays. Make sure you’re checking the correct email inbox, and don’t forget to look in your spam folder as well.
If you haven’t received an email within fifteen days of placing your order, please reach out to our Customer Care Team via Live Chat or Email.

At Caloandco, we offer free shipping on all orders within the United States. There is no minimum purchase required to enjoy this service.

After processing, shipping within the United States typically takes 10-14 business days.

At this time, we only ship within the United States. All domestic orders include free shipping, with no additional delivery fees.

Absolutely. Once your order has been shipped, you’ll receive a confirmation email with a tracking link so you can follow your delivery in real time. Within 1-2 business days, after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.

If your order arrives with any damage, please contact our customer service team within 48 hours of delivery, providing photos of the damage and the packaging. We will arrange for a replacement, repair, or refund depending on the situation.

Sometimes, packages are delivered to your mailbox or left in another area around your home. Please check your mailbox and any other areas where packages are typically left. You can also check the status with the shipping company using your tracking number. To find your tracking number, click "Track Order Details" under "My Orders."
If you still can't find your package, please contact our Customer Care Team via Live Chat or Ticket for further assistance.

We offer several payment methods for your convenience. You can pay using PayPal, Credit/Debit Cards, and more payment options are being added regularly.

Only one coupon code can be applied per order. If you have multiple coupon codes, you may use them on your next purchase.

We aim to represent colors as accurately as possible in our product images. However, slight variations may occur due to natural differences in materials such as wood grain, as well as lighting conditions and individual screen settings.

To maintain its appearance, simply wipe the surface with a soft cloth and avoid excessive moisture. Our finishes are designed for everyday use, making maintenance uncomplicated.

Some items arrive fully assembled, while others may require minimal assembly. Each product listing includes details about assembly requirements, and we provide clear instructions as well as optional professional assembly services in select areas.