Shipping Policy
Thank you for shopping at Caloandco. Please read our Shipping Policy carefully before placing your order.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with your order details once your order has been successfully placed.
2. Shipping Timeframes
Once your order has been processed and dispatched, estimated delivery times are as follows:
- Standard Shipping: 7–14 business days
- Express Shipping: 3–7 business days
Please note that delivery times are estimates and may vary depending on your location and external factors such as customs clearance or carrier delays.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. We offer free standard shipping on orders over a specified threshold — please check the current promotion at checkout.
4. International Shipping
We ship internationally to most countries. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package through our tracking page or the carrier's website.
6. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
7. Incorrect Shipping Address
Please ensure your shipping address is correct at the time of checkout. Caloandco is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@caloandco.com.
8. Contact Us
If you have any questions about your shipment, please reach out to our support team. We typically respond within 1–2 business days.
Email: support@caloandco.com
Address: 10 ANSON ROAD, #33-10C, INTERNATIONAL PLAZA, SINGAPORE 079903
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)